Refund Policy

Refund Policy

At Probiotics Diagnostics, we prioritize customer satisfaction. This refund policy outlines the circumstances under which refunds may be issued for our services:

1. Refund Eligibility: Refunds are considered in the following situations:

• Overpayment: In the event of an overpayment or duplicate payment, the excess amount will be refunded.
• Service Unavailability: If services cannot be provided due to unforeseen circumstances or technical issues on our end, a full refund will be issued.

2. Refund Process: To request a refund, users must contact Probiotics Diagnostics within working hours of the issue arising. Refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Circumstances: Refunds will not be provided under the following circumstances:

• Completed Services: Once services have been rendered, refunds will not be issued for completed tests or analyses.
• User Error: If incorrect information provided by the user leads to errors in testing or service delivery, refunds will not be granted.

4. Processing Time: Refund processing times may vary depending on the payment method and financial institution. We endeavor to process refunds promptly upon approval.

5. Contact Us: For refund requests, questions, or concerns, please contact Probiotics Diagnostics at +91 9821979383 or probioticsdiagnostics@gmail.com. Our team will assist you in resolving any issues related to refunds.

6. Modifications to Refund Policy: Probiotics Diagnostics reserves the right to update, modify, or change the refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.